Legal
Privacy Policy
This policy explains how Msimanga Vision (Pty) Ltd, trading as Mvision Web, handles personal information under POPIA and other applicable laws.
1. Who we are
Msimanga Vision (Pty) Ltd, trading as Mvision Web, is a South African company based in Heidelberg, Gauteng. We provide websites, hosting, domains, email, branding, SEO, and related digital services. Msimanga Hosting is our hosting division.
For the purposes of the Protection of Personal Information Act 4 of 2013 (POPIA), we are the responsible party for the personal information described in this policy. Our Information Officer is Michael Msimanga.
2. Scope
This policy applies when you use our website, store, client area, hosting, email, domain, support, WhatsApp, or contact channels, or when you do business with us. It explains what personal information we collect, why we collect it, who we share it with, and what rights you have.
It should be read with our Terms and Conditions, Cookie Policy, Acceptable Use Policy, and PAIA Manual.
3. Information we collect
Depending on how you interact with us, we may collect:
- Identity and contact information: name, business name, email address, phone number, WhatsApp number, and postal or physical address.
- Business information: your website, domain, services, industry, and the content or material you ask us to publish.
- Billing information: invoices, payment references, billing history, and the payment method you use. We do not store full card numbers or CVV codes. Card payments are processed by our payment providers.
- Hosting and domain information: domain names, DNS records, hosting usernames, email accounts, support tickets, and technical logs needed to run the service.
- Support and communications: emails, WhatsApp messages, call notes, tickets, and other records of our conversations.
- Usage information: IP address, browser type, device type, and pages visited collected through server logs and essential cookies.
4. How we collect it
We collect information when you fill in a form, send a WhatsApp or email, call us, place an order in the store, log into the client area, open a support ticket, or interact with our website. We may also receive information from payment providers, domain registrars, and hosting providers.
5. Why we process it
We process personal information to:
- respond to enquiries and prepare quotes or proposals;
- provide, manage, and support the services you buy;
- register or renew domains, set up hosting, and create email accounts;
- issue invoices, process payments, and keep financial records;
- provide support and resolve technical problems;
- protect our systems, prevent fraud, and meet legal obligations;
- send service notices and, where you have opted in, marketing messages;
- understand how our website is used so we can improve it.
6. Lawful basis
Under POPIA, we rely on one or more of the following grounds:
- Consent: where you have given us clear permission, for example for marketing messages.
- Contract: where processing is necessary to provide the services you have ordered.
- Legal obligation: where we must keep records or disclose information by law.
- Legitimate interest: where we need to protect our business, improve our services, or prevent fraud, and your rights do not override those interests.
- Protection of a legitimate interest: where processing is necessary to protect you, us, or another person.
7. Who we share it with
We do not sell your personal information. We may share it with service providers who help us run the business, including:
- payment providers such as Paystack;
- domain registrars such as ZA Domains / Absolute Hosting;
- hosting and email infrastructure providers, including DirectAdmin, Plesk, and their underlying providers;
- professional advisers, accountants, auditors, and lawyers;
- law enforcement, regulators, or courts where the law requires it.
We share only what is necessary for the relevant service, and we require providers to protect personal information where appropriate.
8. Cross-border transfers
Some of our service providers may process personal information outside South Africa. Where this happens, we take reasonable steps to ensure that the information receives an adequate level of protection, including contractual safeguards and the use of reputable providers. By using our services, you understand that your information may be processed in another country.
9. How long we keep it
We keep personal information for as long as it is needed for the purpose it was collected, or as required by law. Financial and tax records are generally kept for at least five years. We may keep records longer if needed for legal claims, dispute resolution, or regulatory requirements. When information is no longer needed, we delete it or anonymise it.
10. Security
We use reasonable technical and organisational measures to protect personal information, including access controls, strong passwords, encryption where appropriate, backups, and confidentiality obligations. No system is completely secure. If we become aware of a data breach that affects you, we will notify you and the Information Regulator where required by law.
11. Your rights
Subject to applicable law, you have the right to:
- ask whether we hold personal information about you and request access to it;
- ask us to correct or update inaccurate information;
- ask us to delete information that is no longer needed or unlawfully held;
- object to processing based on legitimate interests;
- withdraw consent where processing is based on consent;
- complain to the Information Regulator.
To exercise a right, email hello@mvisionweb.co.za with enough detail for us to identify you and the information concerned. We may ask for proof of identity. We aim to respond within 30 days.
12. Cookies and analytics
We use essential cookies and similar technologies to run the website and keep the store and client area working. We do not use advertising or analytics cookies. You can read more in our Cookie Policy.
13. Direct marketing
We only send marketing messages where you have opted in or where the law allows us to contact an existing customer about similar services. You can opt out at any time by using the unsubscribe link, replying STOP on WhatsApp, or emailing us. We do not sell your contact details to marketers.
14. Children
Our services are intended for businesses and adults. We do not knowingly collect personal information from children under 18. If you believe a child has given us personal information, contact us and we will delete it.
15. Changes
We may update this policy from time to time. The latest version will be published on this page with a new date. If a change materially affects how we use your information, we will take reasonable steps to notify you.
16. Contact and complaints
For privacy questions or requests, contact our Information Officer:
Michael Msimanga
Msimanga Vision (Pty) Ltd t/a Mvision Web
11 Spruyt St, Heidelberg, Heidelberg - GP, 1441
Email: hello@mvisionweb.co.za
Phone: 067 863 2867
If you are not satisfied with our response, you may complain to the Information Regulator (South Africa):
Email: complaints.IR@justice.gov.za
Website: inforegulator.org.za