Legal
Acceptable Use Policy
This policy protects our clients, our providers, and the public. It applies to hosting, email, domains, websites, and support.
1. Purpose
This Acceptable Use Policy applies to our website, hosting, email, domains, store, support, and any other service we provide. It exists to protect our clients, our providers, and the public. By using our services, you agree to this policy.
2. Prohibited content
You may not use our services to host, send, publish, or promote:
- illegal content or content that violates South African law;
- child sexual abuse material or any sexual content involving minors;
- hate speech, harassment, threats, or discrimination;
- fraud, scams, phishing, or deceptive schemes;
- malware, viruses, spyware, or other harmful code;
- content that infringes copyright, trademarks, or other intellectual property;
- adult content, gambling, weapons, drugs, counterfeit goods, or other restricted products without lawful authority;
- unsolicited bulk email or spam.
3. Prohibited activity
You may not:
- hack, scan, probe, or attempt to gain unauthorised access to any system;
- run denial-of-service attacks or intentionally overload a server;
- use our services for crypto mining, botnets, or resource abuse;
- spoof email addresses, forge headers, or impersonate someone else;
- host or distribute pirated software, media, or other illegal material;
- interfere with another client's use of the service.
4. Email and messaging
Email marketing must be permission-based. You must have a lawful basis to contact each recipient, comply with POPIA and ECTA, include a clear opt-out, and honour opt-out requests promptly. You may not send cold spam, buy email lists, spoof the sender, or use our services to send bulk unsolicited messages. We may throttle or suspend accounts that damage our sending reputation.
5. WhatsApp and social platforms
If you use WhatsApp, Facebook, Instagram, or other social platforms with our services, you must comply with their terms and policies. We recommend the official WhatsApp Business API for business messaging. You may not use our services to operate unofficial WhatsApp automation that violates Meta's terms, sends unsolicited bulk messages, or risks a number ban.
6. Security
You are responsible for keeping your accounts secure. Use strong, unique passwords, enable two-factor authentication where available, keep software updated, and tell us immediately if you suspect unauthorised access. You may not use our services to attack, probe, or disrupt any other system.
7. Domains
You may not register or use a domain to infringe another person's trademark, impersonate a business, host unlawful content, or engage in cybersquatting. Domain registrations are subject to the relevant registry and registrar rules.
8. Reporting abuse
If you believe a client or website is violating this policy, email abuse@mvisionweb.co.za with the domain, URL, and a clear description. We will investigate and take appropriate action.
9. Consequences
We may suspend or terminate a service, remove content, or report the matter to the authorities if you breach this policy. We may act immediately where there is a security, legal, or reputational risk. Fees already paid are not automatically refunded.
10. Changes
We may update this policy from time to time. The latest version will be published on this page with a new date.