Legal
PAIA Manual
This manual is published in terms of section 51 of the Promotion of Access to Information Act 2 of 2000.
1. Purpose
This manual is published in terms of section 51 of the Promotion of Access to Information Act 2 of 2000 (PAIA). It explains how to request access to records held by Msimanga Vision (Pty) Ltd, trading as Mvision Web.
2. Company details
Msimanga Vision (Pty) Ltd t/a Mvision Web
Registration number: 2023/920216/07
Registered address: 11 Spruyt St, Heidelberg, Heidelberg - GP, 1441
Website: mvisionweb.co.za
Email: hello@mvisionweb.co.za
Phone: 067 863 2867
3. Information Officer
The Information Officer is Michael Msimanga. Requests and questions about access to information should be sent to the Information Officer at the address above or by email to hello@mvisionweb.co.za with the subject "PAIA request".
4. Guide
The Information Regulator has published a guide on how to use PAIA. The guide is available from the Information Regulator at inforegulator.org.za or by email at enquiries@inforegulator.org.za.
5. Records available
Subject to the grounds for refusal in PAIA, the company may hold records including:
- company registration, tax, and statutory records;
- policies, procedures, and internal guidelines;
- client contracts, proposals, quotes, invoices, and correspondence;
- hosting, domain, email, and support records;
- financial and accounting records;
- employee and contractor records, which are generally not available to the public;
- other records required to run the business.
6. How to request
To request access, submit a written request to the Information Officer using the prescribed PAIA request form or a written request containing:
- your full name, contact details, and identity or registration details;
- enough detail to identify the record you want;
- the form in which you want access, such as a copy or an opportunity to inspect;
- your right or entitlement to the record, if applicable;
- your signature.
We will acknowledge the request and respond within 30 days, unless an extension is permitted by PAIA. We may ask for clarification or proof of identity.
7. Fees
Prescribed fees may apply for searching, preparing, and providing access to records. The fees are set in terms of PAIA and may change. We will tell you about any fee before processing the request where required. Fees may be waived or reduced in certain cases, including personal requests, where the law allows.
8. Grounds for refusal
We may refuse access where a ground for refusal in PAIA applies, including protection of personal information, commercial confidentiality, legal professional privilege, safety of individuals, law enforcement, or records that are already publicly available.
9. Remedies
If you are unhappy with our decision, you may complain to the Information Regulator or apply to a court for relief in terms of PAIA. Information Regulator contact details are available at inforegulator.org.za.
10. Availability
This manual is available on our website and on request from the Information Officer. A copy may also be provided to the Information Regulator as required by law.
11. Changes
We may update this manual when our records, contact details, or legal obligations change. The latest version will be published on this page.